Activities of Learning & Development Department :
1. Skill Development
a. Technical Training:
- Product Knowledge: This includes understanding features, benefits, specifications and the technical aspects of tire design and manufacturing to provide better service.
- Installation & Maintenance: Train staff on proper tire installation, alignment, rotation, and repair techniques to ensure safety and quality service.
- Use of Equipment: Instruction on the proper use of tools and machinery, such as tire changers, balancers, and alignment systems.
b. Sales Training:
- Customer Interaction: Develop skills in communication, negotiation, and customer service to effectively address client needs and boost sales.
- Upselling & Cross-Selling: Train sales staff on strategies to suggest additional products and services that enhance customer satisfaction and increase revenue.
c. Compliance Training:
- Safety Protocols: Training on safety standards and practices to minimize accidents and ensure a safe working environment.
- Regulatory Compliance: Educate employees on industry regulations, environmental guidelines, and legal requirements.
2. Leadership and Management Development
a. Supervisory Skills:
- Equip managers with skills in team management, conflict resolution, and effective delegation.
- Foster leadership qualities and decision-making abilities to improve team performance and employee satisfaction.
b. Performance Management:
- Train managers on setting performance goals, conducting appraisals, and providing constructive feedback.
- Develop skills in identifying and nurturing high-potential employees.
3. Customer Experience Enhancement
a. Customer Service Training:
- Develop soft skills in communication, 5 Senses, empathy, and problem-solving to improve the overall customer experience.
- Training on handling difficult situations and resolving complaints effectively.
b. Digital Literacy:
- Train employees on using CRM systems, digital tools, and online platforms to manage customer interactions and track sales.
4. Process Improvement
a. Operational Efficiency:
- Educate staff on best practices in inventory management, supply chain logistics, and workflow optimization.
- Training on data analysis and using performance metrics to identify areas for improvement.
b. Continuous Improvement:
- Foster a culture of continuous learning and development through regular training sessions, workshops, and access to learning resources.
- Encourage employees to contribute ideas for process improvements and innovations.
5. Talent Retention and Engagement
a. Career Development:
- Provide career advancement opportunities through training programs that build competencies and prepare employees for higher roles.
- Implement mentoring and coaching programs to support professional growth.
b. Employee Engagement:
- Develop initiatives to boost morale, such as recognition programs, team-building activities, and opportunities for skill development.
- Conduct regular surveys and feedback sessions to understand employee needs and address concerns.
6. Adaptation to Market Changes
a. Industry Trends:
- Developing standard and updated content and Keep employees updated on market trends, new technologies, and emerging practices in the tire industry.
- Training on adapting to new market demands and consumer preferences.
b. Innovation Training:
- Encourage creativity and innovation by providing training on problem-solving techniques and fostering a mindset of adaptability.
7. Impact Measurement
a. Training Effectiveness:
- Assess the impact of training programs through performance metrics, feedback, and ROI analysis.
- Continuously improve training initiatives based on evaluation results.
b. Business Performance:
- Align L&D objectives with business goals to ensure training programs contribute to overall company performance, including sales growth, customer satisfaction, and operational efficiency.
